Privacy Policy

This Privacy Policy explains how ECLECTIE NGO and Trade House ECLECTIE SIA (collectively "we", "us", or "our") collect, use, disclose, and safeguard your information when you use our website, Telegram bot, membership services, or commercial services.

Data Controllers

Your personal data may be processed by two separate legal entities depending on your activities:

• ECLECTIE NGO – processes data related to your membership, community participation, and association activities
• Trade House ECLECTIE SIA – processes data related to commercial services you purchase (consultations, document preparation, etc.)

Information We Collect

We may collect the following types of information:

• Usage data: pages visited, time spent on site, clicks, and navigation patterns
• Contact information you provide through Telegram (name, username, messages)
• Membership data: association membership status, participation in events, membership preferences
• Service data: details of services requested or purchased, communication history
• Device information: browser type, operating system, IP address
• Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To manage your association membership and provide member benefits
• To provide, maintain, and improve our commercial services
• To verify membership status for the purpose of applying any preferential terms offered by partner organisations
• To communicate with you and respond to your inquiries
• To analyze usage patterns and improve user experience
• To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your data in the following circumstances:

• Between ECLECTIE NGO and Trade House ECLECTIE SIA to verify membership status for the purpose of applying any preferential terms the SIA may offer to members. Both entities act as joint controllers for this purpose.
• With service providers who assist in operating our services (e.g., hosting, analytics, payment processors)
• When required by law or to protect our rights
• With your explicit consent for other purposes

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Membership records may be retained for the duration of your membership plus any legally required retention period.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our Telegram bot or website. You may direct your request to either ECLECTIE NGO or Trade House ECLECTIE SIA depending on the nature of your inquiry.